Verizon is recalling 2.5 million hotspot devices after discovering that the lithium ion battery can overheat, creating a fire and burning hazard. CNBC reports: The recall impacts Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp and sold between April 2017 and March 2021. The affected models are labeled: MHS900L, MHS900LS and MHS900LPP. Verizon disclosed the recall Thursday alongside a notice from the U.S. Consumer Product Safety Commission (CPSC). A Verizon spokesperson said just over 1 million of the recalled devices are currently in use, meaning currently or recently used by customers.
According to the recall notice posted by the CPSC, Verizon had received 15 reports of the hotspots overheating. Six of those reports included incidents of fire damage to bedding or flooring and two involved minor burn injuries. Some of the hotspots were supplied to students by their schools to continue remote learning, according to the recall notice. Parents who received hotspots from their children’s schools are advised to contact the schools about receiving a replacement. Other customers can request a replacement by going to ellipsisjetpackrecall.expertinquiry.com or calling 855-205-2627.