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Twitter faces FTC probe, likely fine over use of phone numbers for ads

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Twitter is facing a Federal Trade Commission probe and believes it will likely owe a fine of up to $250 million after being caught using phone numbers intended for two-factor authentication for advertising purposes.

The company received a draft complaint from the FTC on July 28, it disclosed in its regular quarterly filing with the Securities and Exchange commission. The complaint alleges that Twitter is in violation of its 2011 settlement with the FTC over the company’s “failure to safeguard personal information.”

That agreement included a provision banning Twitter from “misleading consumers about the extent to which it protects the security, privacy, and confidentiality of nonpublic consumer information, including the measures it takes to prevent unauthorized access to nonpublic information and honor the privacy choices made by consumers.” In October 2019, however, Twitter admitted that phone numbers and email addresses users provided it with for the purpose of securing their accounts were also used “inadvertently” for advertising purposes between 2013 and 2019.

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