This couple got a pretty rotten surprise from UberEats
Everyone hates the wait between ordering food and the food actually arriving. So, you can imagine the dismay one Toronto couple experienced when their UberEATS order resulted in a couple of extremely old, smelly sandwiches being delivered to their door.
Anna Kotlikova and Blake Weinzettl ordered pizza and soda from a nearby restaurant, Montana’s, this weekend through UberEATS but instead received a paper bag full of rotten sandwiches, and salad.
Weinzettl told Mashable in an email that the situation began when the app showed the driver being 15 minutes from their location, when the restaurant is only five minutes from their home. He said he placed a call to the driver and was told that he had been waiting for the food for 20 minutes.
Weinzettl thought he may have mistakenly ordered from a location further away, but upon arrival, the driver confirmed that the order was placed at the restaurant five minutes away.
“We opened up the brown bag which [Montana’s] doesn’t ever give when ordering,” he told Mashable. “Inside the brown bag was a bag tied up very poorly. Again [Montana’s] makes all their packaging very tight and also gives a receipt. There was no receipt.”
That’s when they found what he described as “the horrible mess of decaying food.”
Weinzettl posted photos of the food (if that’s what you call it) to Twitter, and tagged UberEats in it.
“Your uber driver delivered half eaten moldy food (not our order) and played a sick joke on us, customer service was a joke,” he wrote.
In a statement to Mashable, a spokeswoman for Uber confirmed that the ride-sharing company is looking into the incident. “We have removed this driver’s access to UberEATS as we look further into this,” the statement said.
The company also told CBC Toronto that “The driver has a 4.8 rating of 5.0, and no similar complaints in his history.”
Weinzettl said that Uber’s New York office confirmed with him that the incident was not a mistake. “The driver had been inactive for two weeks and had only made three trips during June 4th (Sunday). All three trips happened to be from Montanas and every customer received mixed and matched mouldy old food with at least one item fresh from Montanas,” he said in an email.
Uber offered him $25 in Uber credit.
He added that Uber offered him $25 in Uber credit, and that a representative for the company told him that the driver was terminated and would not drive for the company again. He said the representative also told him that Uber plans to press charges on the driver.
Mashable followed up with Uber to try to confirm Weinzettl’s statement, but the company did not immediately respond to a request for comment.
Weinzettl stressed that Montana’s was gracious in handling the situation.
“They got me to come to the restaurant to make me a fresh brand new batch of food right after explaining the situation so we didn’t go hungry the same night this happened,” he said. “They’ve also reached back out to me and have offered us a free reserved dinner for two.”