Buying a car during its first year of production can always be a bit of a crapshoot. Sadly, that definitely appears to be the case with Tesla’s latest crossover, the Model Y. The source of these complaints? The notably pro-Tesla publication Electrek and the popular subreddits for fans of the American electric car brand. Yesterday, Electrek published an article citing multiple examples of customers refusing delivery on Model Ys due to production defects like broken seatbelts, loose seats, and more.
Quality control has been an issue with new Tesla models in the past—when the brand started building the Model 3 sedan in 2017, CEO Elon Musk regularly complained that the company was in “production hell” as it tried to work out the kinks of an expensive new automated production line. Eventually, the company had to resort to assembling the cars on a completely new, much less automated line, using temporary structures rapidly assembled at its factory in Fremont, California.
That was not supposed to be the case with its latest vehicle. Model 3 production issues are believed to have been solved at this point, particularly as Tesla is now mass-producing that vehicle at a new factory in China, incorporating the lessons of the last few years. And given the high degree of commonality between the Model 3 sedan and the Model Y crossover, it was reasonable to expect that this newest addition to the lineup would happen smoothly.