Tesla Drops Its 7-Day Return Policy

“Tesla has removed its ballsy ‘no questions asked’ 7-day return policy that Elon Musk has been pushing as a show of confidence for the automaker,” reports Electrek:

CEO Elon Musk often used the policy in marketing Tesla vehicles to potential buyers… Tesla literally wrote in its support page for the policy, “This return policy is intended to give you confidence in your purchase of a Tesla vehicle, and so is in addition to any other rights you may have under applicable law.” As long as there was no damage to the vehicle and less than 1,000 miles on the odometer, buyers were able to return the vehicle to Tesla for a full refund.

Now sources familiar with the matter told Electrek that Tesla has discontinued the policy Thursday night. The support page for the policy now redirects to Tesla’s general support page without any replacement policy. Sources familiar with the matter told Electrek that dissatisfied buyers will now be referred to Tesla’s service department if they express wanting to return a vehicle for whatever reason…

“Normally, we would ask Tesla’s PR department about it, but as we recently reported, it has been disbanded.”
“Tesla does, however, have dealerships,” reports Mashable:
So I tried calling one and the salesperson who answered readily confirmed that yes, the seven-day return policy is no more. They told me the policy used to make sense because Tesla didn’t have a major presence in many states, and so showrooms and test drives weren’t widely available.

That’s no longer the case, however. With more than 100 Tesla showrooms in the U.S. alone, it’s much easier for a prospective buyer to check out one of the cars before they buy it.
The Motley Fool notes that “In midafternoon trading on Friday, Tesla’s shares were down by 1.2%, in contrast to the gains of the broader stock market.”


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