ServiceNow makes platform ambitions clear with new workflow tools

ServiceNow’s latest code release, “Paris,” includes applications to help banks issue credit cards and to enable telcos to manage services and network performance, showing how serious the company is about organizing workflows across the enterprise, not just in the IT department.

IT service management (ITSM) was just one of many applications ServiceNow’s founder planned to run on the enterprise service management (ESM) platform he built, but for years it has been the one that has defined the company.

With its latest software update, however, ServiceNow’s enterprise ambitions are coming into focus.

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