We’ve all been there: you set out to order yourself a nice Bitcoin miner online, and you end up with nothing to show for it but a copy of The Boss Baby on DVD.
This was the highly odd situation facing Ichim Bogdan Cezar from Stoke in the UK. He attempted to order some cryptocurrency gear from Amazon last November — and for some reason received a copy of the Oscar-nominated kids’ film instead.
On the 5 December, a parcel arrived. His wife signed for it, he got home and opened it, and a copy of The Boss Baby fell out. Cezar contacted Minifigures Direct and was told it was a mistake, but the real product never showed up.
“What made things more annoying is that the seller went AWOL afterwards”
“What made things more annoying is that the seller went AWOL afterwards,” Cezar told the Plymouth Herald.
“I knew I was getting messed around so I just wanted to get the money back and move on.”
And Cezar did get the money back — eventually.
According to The Herald, Amazon initially said they were unable to help as the product had been signed for, and advised Cezar to contact Royal Mail. They finally agreed to refund him on 29 December after he’d made several claims. He got his money back almost a month later, on 20 January.
It doesn’t look like Cezar is the only person who has experienced something like this, either. If you look at the Feedback tab on Minifigures Direct LTD’s Amazon seller page, all of the recent reviews are one star.
Many of them say their order failed to arrive, and one person says they were sent a Sharpie Marker instead of the Bitcoin miner they ordered.
Mashable has reached out to Minifigures Direct LTD, and we will update this article if we receive a response.
Amazon, meanwhile, doesn’t comment on individual cases. But they did send Mashable the following statement:
At Amazon, we are committed to providing our customers with the best possible shopping experience. All sellers on Amazon Marketplace must adhere to our selling guidelines. Any seller found to contravene those guidelines will be subject to action from Amazon including removal of product listings and their account.
The Amazon A-to-z Guarantee provides additional protection for customers who buy from Amazon.co.uk’s third party Marketplace and if a customer received the item, but the item was defective, damaged, or not the item depicted in the seller’s description, we will refund or replace that item.”
You can find more information on Amazon’s A-to-z Guarantee here.