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IT must think like a business and go beyond traditional business partnerships

Over the past few years, IT has been asked to take a more active role in partnering with the business to help enable business objectives. For most, a strong IT and business partnership is paying dividends, resulting in digital solutions that directly impact product or service delivery, improve operational efficiencies, or improve the overall customer experience. 

Often, these solutions are tangible, such as new or improved back-end software, AI-enabled call center functionality, or a mobile app that provides a higher level of visibility and access to end-users. Essentially, IT organizations have evolved their operating model from a focus on running and supporting the business to an incremental focus on business partnership to drive improvements.

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