IDG Contributor Network: From service provider to strategic partner: the journey continues
The drumbeat to raise the CIO’s role from functional expert to strategic partner has been a constant since at least 2014. But as Billy Crystal reminded us, “Change is such hard work.”
Some organizations and CIOs get it right all the time, but if current surveys are to be believed, opportunities for improvement remain. For instance, the 2018 IT Trends Study from the Society for Information Management reports that activities associated with “keeping the lights on” continues to be the largest single budget category for IT organizations.