IDG Contributor Network: 3 considerations when implementing a service desk
The role of the CIO is to spearhead the adoption of innovation, or at least that’s one of the CIO’s roles, to support company growth and momentum. With the rate technology is evolving and the proliferation of different solutions in the market, orchestrating new technology adoption can be a veritable circus. For modern organizations, it takes a comprehensive IT service management strategy to meet these challenges. Thankfully, implementing a smart service desk can address many of the pain points CIOs experience when attempting to modernize their operations and become more employee-focused.