Mai Le is head of the local and public agency engineering at Nextdoor and was previously head of customer obsession engineering at Uber. Mai is also a member of ENG, a peer network of VPs of Engineering and CTOs from leading SaaS companies.
Mai joined Nextdoor with the mandate to build the product and ecosystem for local businesses and public organizations. Then came the pandemic, and her team had a big opportunity to help small businesses navigate and survive the turmoil. This is the story of how the team at Nextdoor developed new services in record time, embracing the unprecedented changes that were thrust at them.