By Sebastian McCabe, KPMG Director, CIO Advisory
COVID-19 has fundamentally changed the way organizations operate, what their customers and employees expect, and has created opportunities for business model innovation. Regardless of the sector or region, IT functions are struggling to transition quickly enough with the new reality.
IT executives know they need to enable speed and agility for their business, while at the same time being cost effective, secure, and adaptive. Even in the best of times, these types of changes to the IT operating model are challenging, but making it happen within the context of the current situation is daunting. There are constrained budgets, skillset shortages, legacy processes and organizational structures to manage – not to mention the challenge of working in a COVID-19 environment.