The transition from offices to a fully remote workforce has created challenges for IT teams and help desks, as IT’s assets/infrastructure of hardware, software, and support must adapt to complex work-from-home (WFH) environments.
Rescue by LogMeIn recently teamed up with IDG to conduct a survey of IT leaders, Helpdesks in the New Normal, to understand the impact of increased remote work on IT help desks.
Survey Says: Help Desks Face Multiple Challenges in the “New Normal”
While the “transition shock” of scrambling to get hardware into employee homes, setting up systems and VPNs, and providing remote support as ticket volumes surged to unprecedented levels issues have been largely overcome, several big challenges remain. Let’s explore them: