As global events over the past year have shown, disruption always lurks around the corner. Unfortunately, disruption more often than not can’t be predicted. Who knew that a worldwide pandemic would force organizations to support a tremendous surge in remote workers and scramble to devise new ways to conduct business, virtually overnight?
Government organizations have had to execute this sharp shift in digital operations to maintain operational continuity during and into the post-pandemic world. Those that have been most successful were able to leverage the flexibility and resiliency inherent in digitally mature organizations.
So how do you define digital maturity? According to Jack Gold, president and principal analyst at J. Gold Associates, “Digital maturity means understanding what the technology can actually do to help me run my business better.”